| Payment Pull Down Menu | ||
| 1. | Q. | Payment for resigned staff after resigned why it still appear in EPF, SOCSO and Net pay by Bank Report? |
| A. | First you have to key in the date of resign in the personnel file maintenance before running the month end processing for the month. after run month end processing go back to personnel File maintenance select the employee and make it pay status to non-active. | |
| 2. | Q. | Why I still can't see the allowance figure after keying in transaction? |
| A. | First you have to create allowance name in allowance table and set allowance type "F" for fixed allowance and "V" Variable allowance in that type column and under formula column key in AW for Fixed allowance and leave blank for variable allowance. | |
| Second Go to Personnel --> add Employee / Update, maintain in the Pay settings. maintain the allowance figure. | ||
| Third go to payment menu --> select 2nd half payroll --> add normal pay --> and run process pay. | ||
| 3. | Q. | Why my employee has no PCB deducted for his pay? |
| A. | It may be the salary he earns is less than the PCB taxable income. or you have set his PCB deduction to X category in personal file maintenance. | |
| 4. | Q. | How can I set overtime rate to 4 decimal point? |
| A. | Go to Housekeeping menu --> setup --> Table maintenance --> Overtime Table under DEC column key in 4 and exit. After run process pay you can view the overtime rate will show you 4 decimal points. | |
| 5. | Q. | What is meant by OOB? How does it apply to the payroll system? |
| A. | OOB stands for Out Of Bound. it applies to those new employee who joins the company in middle of the month. OOB is meant by days before he/she joins the company. For e.g. Date of commence is 10 February 2002, the OOB will be 9 days. | |
| Go to payment menu --> select 2nd half payment --> normal pay --> look for OOB column and key in the number of days press okay to save. | ||
| 6. | Q. | Can UBS Payroll system keep track of advance pay more than one time? |
| A. | No, sorry currently in our Payroll system don't have this option. | |
| Personnel Pull Down Menu | ||
| 1. | Q. | How to set resigned staff pay status non-active in payroll system? |
| A. | Go to Personnel file Maintenance --> add employees / update -->select Pay --> look for date resigned key in the date before month end processing --> after month end processing go back to the same option select the pay status to Non-active and save. | |
| Government Pull Down Menu | ||
| 1. | Q. | Why the print out of EA Form, does not include allowance figures? |
| A. | It is because you have not tick in the tax box under the allowance table in Housekeeping --> Setup --> Table Maintenance --> allowance table. If you have not tick the tax column and come to year end those allowance without the tick mark on tax column wont be shown on EA allowance figure. | |
| 2. | Q. | How do I print out all employees EA form? |
| A. | Go to Government menu --> select Income tax Reports --> select generate EA form figure--> under minimal pay requires to print EA form key in the minimal salary to print and press okay button to generate. Now it is ready to print your employees EA form. | |
| 3. | Q. | Where can I maintain CP 38? |
| A. | Go to housekeeping --> setup --> table maintenance --> deduction table --> row 15 key in CP 38 and exit. Go to to 2nd half payment --> add under deduction CP 38 figure and run process pay. |
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| Miscellaneous Pull down Menu | ||
| 1. | Q. | Is there any sample letter of Confirmation or EPF/SOCSO application in payroll system and where can I get them? |
| A. | Yes, go to Miscellaneous menu --> select Print Letter -->select the letter you want to print for the particular employee and click ok button. | |
| Monthly and Yearly Pull Down Menu | ||
| 1. | Q. | How to maintain previous month payroll transaction into UBS payroll system, where should I go? |
| A. | Go to Monthly and Yearly menu --> select 12 months figure updates --> look for the field you want to update e.g. Pay --> select employee no from/to and press okay button. You can now key in the update figure in necessary month column and save and exit. | |
| Housekeeping Pull Down Menu | ||
| 1. | Q. | How do I backup payroll into hard disk ? |
| A. | Go to housekeeping menu --> select backup & restore option --> select drive C instead of A, change to \backup\, you must key in " \ " otherwise backup will not successfully completed. | |
| 2. | Q. | Where should I maintain Employer's Bank / EPF / SOCSO and Income Tax details? |
| A. | Go to housekeeping menu --> setup --> select Addresses & A/C no , and key in the Organization Type and follow by the category. here you will see three option button 1. organization information 2. Your company registered information 3. Officer in charge and used next button to complete for other Organization information. | |
| 3. | Q. | Where can I disable the option to calculate hourly rate pay for OT? |
| A. | Go to Housekeeping --> Setup --> Parameter setup, click Pay calculation; look for overtime determination --> maximum pay to allow calculate HRP key in your amount to set here and press apply button. | |
| 4. | Q. | What is the "AW" under Allowance Table? |
| A. | AW means allowance, it applies for Fixed allowance, when you key in the figure in the personal file maintenance, payroll system will be captured the figure into normal pay for every month. | |
| General Questions | ||
| 1. | Q. | Where to download latest UBS Payroll system? |
| A. | Go to UBS website at http://www.ubs-software.com double click the "Download", select Payroll and follow the instruction on the screen and download the available program. look for Payroll program and click add the download button to download. | |
| 2. | Q. | Can I pluck in 2 different type of smart locks into one PC? |
| A. | Cannot, assume that you have Account and Payroll program you can't use 2 different locks at the same time in 1 PC. In order to use the program you have to get 2 in 1 smart lock. | |
